Delivery Policy

An absolute prerequisite for using the Daxchain System is creation of a Client's Account at the Daxchain System. The right and possibility to use the Daxchain System will be granted to the Client only upon registration in accordance with the procedure laid down in the Terms and Conditions and Terms of Service by submitting the required data about yourself. If the Client is acting on behalf of a legal entity, the Client must also provide data about the legal entity represented.

The email address specified by the Client and intended for identification shall be valid throughout the entire period of validity of the Account and cannot be changed. The Client shall be entitled to change the login password intended for identification at any time by taking appropriate actions specified at the Website.

The Account at the Daxchain System will be created upon specifying the Client's email address and creating a login password. The creation of the Account will grant a right to use the Website and familiarise with the operation of the Daxchain System; however, this will not be a sufficient basis for entering into transactions in Virtual Currencies.

In order to conclude transactions in Virtual Currencies, the Client must properly disclose his/her identity to the Daxchain System. Before entering into the first transaction, you must register in the Daxchain System by uploading the following documents:

1. For Private Individuals: scanned colour copy (of the pages or sides with the person's name, surname, and personal number) of a valid identity document (passport of a citizen, personal identity card) issued by a competent state authority.

The Daxchain System shall reserve the right to request originals of the scanned documents or duly certified paper copies from the Client.

The Client must ensure the secrecy of own Account and login information used to enter the Daxchain System. Daxchain shall assume no responsibility for any actions at the Daxchain System that are not initiated by the Client and any consequences thereof, if such actions have been taken and confirmed after logging into the Daxchain System with the Client's email address and password. All risk regarding the actions indicated in this clause shall fall exclusively on the Client.

Actions and procedure for creating an account, registration and logging into the Daxchain System shall be specified in detail on the Website.

An Account opened on your own behalf (or on behalf of the legal person you represent) may be used for receipt of Virtual Currency, transfer of Virtual Currency as well as purchase of Virtual Currency in accordance with the procedure set forth on the Website.

You authorise Daxchain to receive Virtual Currencies, hold, exchange and distribute them, as well as deduct commission on the Client's behalf, and to take any and all actions that we find necessary to provide the Services or to comply with all applicable laws, regulations, Daxchain Policies and internal rules.

In relation to payments and/or donations in Virtual Currencies made to the Client or from the Client, any legal relations are between the Client/donator and the party receiving the donations/providing goods or services. Daxchain does not accept any queries, letters, requests or complaints regarding Client/customer goods/services, products, activities and/or a payment and/or a donation, or a purchase related to relations between you as Client, service provider, donator or any other third party relating to Virtual Currency transactions.

The Client will maintain a clear Refund and Return Policy and shall disclose it to Business Clients/donators and others, ensuring that the Client is fully compliant with the provisions of the Terms of Service. Daxchain is not able and will not issue refund on the Client's behalf in cases including, but not limited to, the Client's failure to deliver service, product, projects or otherwise perform the Client's obligations towards customers, donators and other individuals. Daxchain reserves the right to determine minimum amount that can be refunded on the Client's behalf. Further terms of Daxchain Refund and Return Policy shall be indicated at the Website.

Daxchain collects Virtual Currencies to the Virtual Currencies Account exclusively for and on behalf of the Client. Daxchain does not engage into any other activities on behalf of the Client, is not the Client's representative, agent or employee. Daxchain shall not control, monitor, assess, authorise, supervise the Client's activities, purchases, donations that are not related to the Virtual Currency Services. The foregoing does not preclude Daxchain from exercising own rights to restrict or terminate provision of Services discussed in these Terms and Conditions of the Agreement.

Purchase of Crypto Currencies

Daxchain enables the Client to make a purchase of Virtual Currencies subject to relevant fees that are retained automatically during the Virtual Currency purchase/exchange services. Fees and other Daxchain tariffs could be found at the Website.

Daxchain reserves the right to determine minimum and (or) maximum amounts of the Virtual Currency to be purchased in a single operation indicating such restrictions on the Website or notifying the client separately by the means of communication provided upon registration.

1. To conclude a Virtual Currency Purchase Agreement the Client has to enter the amount of EUR for which he/she wants to buy Virtual Currency, or the quantity of Virtual Currency he/she wants to buy into corresponding fields of the Daxchain System.
2. The Daxchain System will automatically calculate and offer on its own behalf either preliminary quantity of Virtual Currency, if the Client specified the amount of EUR that he/she wants to spend on purchasing Virtual Currency, or preliminary price of Virtual Currency, if he/she specified the quantity of Virtual Currency he/she wants to buy.
3. Please note that the calculated amounts (of quantity or price of Virtual Currency) are only preliminary. The final quantity/price of Virtual Currency the Client has purchased will be calculated and confirmed at the moment the Virtual Currency is rewritten.
4. The Client will confirm his/her will to purchase Virtual Currency from Daxchain, for the price offered, by means of credit card purchase, transferring the specified amount of EUR to Daxchain.
5. Once the credit card transaction is successful and the transaction is honoured by the issuing bank, Daxchain will receive positive status on the credit card transaction from the third-party service provider — it will be considered that the Client has entered into the Virtual Currency Purchase Agreement with Daxchain.
6. If the credit card transaction is unsuccessful, it will be considered that the Virtual Currency Purchase Agreement is cancelled and rejected on the Client's side.
7. After positive notification from the third-party service provider regarding the credit card transaction initiated by the Client, the Daxchain System generates and provides the Client with a notification of successful credit card transaction stating details of the Virtual Currency purchase.
8. After receiving confirmation and positive notification on the Virtual Currency purchase in the Daxchain System, Daxchain will send the details of the Virtual Currency purchase to the Crypto Currency network.
9. Once confirmation on the status of the purchase is received and approved by the Crypto Currency network, Daxchain will finalise the transfer.
10. After successful transfer of the Virtual Currency to the Client's Account, the Client will receive notification on the successful conclusion of the Virtual Currency Purchase Agreement.
11. Virtual Currency transactions that are in a pending state will be unconfirmed until approved by the Crypto Currency network.
12. Please note that, during the time from presentation of the preliminary price of the Virtual Currency to rewriting of the Virtual Currency in the Client's name, the value of the quantity of the Virtual Currency can change (increase or decrease).
13. Daxchain, during execution of the Virtual Currency Purchase Agreement, will retain a service fee commission that can be found at the Website.
14. If the Client becomes aware of any fraudulent, incorrect or unauthorised transfer/purchase of Virtual Currency, he/she must notify Daxchain immediately at office@daxchain.eu.

Cancelling a Purchase

Note: All confirmed buys, sells, deposits, transfers and withdrawals on Daxchain are final.

Before any order is processed, you will always make confirmation that you are comfortable with the amount and timing of your order. Be sure to only confirm once you are sure you want the order to be processed as described in the confirmation window.

Transfer of Crypto Currencies

Daxchain enables the Client to make a transfer as well as receive Virtual Currencies subject to relevant fees that are retained automatically during the Virtual Currency Transfer services. Fees and other Daxchain tariffs could be found at the Website or according to the Crypto Wallet Service Agreement where applicable.

1. To conclude a Virtual Currency Transfer Agreement, the Client has to enter the amount of the Virtual Currency he/she wants to transfer and recipient's wallet into corresponding fields of the Daxchain System.
2. Daxchain during execution of the Virtual Currency Transfer will retain a service fee commission that can be found on the Website.
3. Once the Client confirms the Virtual Currency Transfer in the Daxchain System, the Virtual Currency Transfer Agreement is considered initiated.
4. If the Client will not confirm a Virtual Currency Transfer, it will be considered that the Virtual Currency Transfer Agreement is cancelled and rejected on the Client's side.
5. After receiving confirmation on the Virtual Currency Transfer in the Daxchain System by the Client, Daxchain will send the details of the transfer to the Crypto Currency network.
6. Once the transaction is approved by the Crypto Currency network, Daxchain will finalise the transfer.
7. The Client will receive notification on the successful conclusion of the Virtual Currency Transfer Agreement.
8. Virtual Currency transactions that are in a pending state will be unconfirmed until approved by the Crypto Currency network.
9. If the Client becomes aware of any fraudulent, incorrect or unauthorised transfer of Virtual Currency, he/she must notify us immediately at office@daxchain.eu.

Note: All confirmed buys, sells, deposits, transfers and withdrawals on Daxchain are final.

Crypto Currency Wallet Services

Daxchain reserves the right to determine minimum and (or) maximum amounts of the Virtual Currency to be stored in the Crypto Currency wallet indicating such restrictions on the Website.

Once an Account is fully authorised and verified the Client will have full access for Virtual Currency Services at the Daxchain System.

If your Account becomes an Abandoned Account with a balance due to you, you shall be assessed a monthly Abandoned Account fee as indicated at our Website. You authorise and instruct Daxchain to deduct the Abandoned Account fee from your Account on your behalf.

Services allow the Client, having a fully identified and verified Virtual Currency Account in the Daxchain System, to obtain Virtual Currency information — price of the Virtual Currency, value of the Virtual Currency compared to EUR, etc. However, neither the Services nor the Daxchain System are intended per se for rewriting, storage or value determination. Therefore, under no circumstances Daxchain shall assume responsibility for any change or loss of the value of the Client's Virtual Currency.

The Client shall take into account that, for objective reasons, the value of the Virtual Currency may change rather significantly in a rather short time. Therefore, when selling goods to Business Clients and accepting the Virtual Currency as payment or donation the Client should bear in mind that the value of the Virtual Currency paid may have changed at the moment of return of the goods/services. The risk resulting from such value change shall fall on the Client.

Restrictions on and Termination of Provision of Services

Daxchain reserves a right to restrict or terminate provision of Services to the Client, to suspend fulfilment of concluded Virtual Currency Service Agreements, Virtual Currency Wallet Services at any time without any prior warning as well as to block or delete the Client's Account if the Client fails to fulfil his/her obligations specified in the Terms and Conditions and Terms of Service specified at the Website.

Daxchain reserves the right to suspend or cancel the provision of Services or any part of System functionality not limited, but subject to the following circumstances:

• Daxchain suspects or has reasonable grounds to believe that Account activity might be considered as fraudulent or unlawful
• Account activity related to money laundering or terrorist financing
• Account activity is in breach of existing Terms of Service
• Account activity might otherwise breach existing laws and regulations

Other restrictions on provision of Services or delivery of Services as well as special procedures may also be specified on the Website as well as other service agreements entered by Daxchain and the other party to the agreement.

Delivery Policy effective 23rd July 2021.